Describe the different levels of AWS Support Plans.

AWS (Amazon Web Services) offers several support plans tailored to meet the diverse needs of its customers. Please note that details might have changed, so it's always a good idea to refer to the official AWS documentation for the latest information. As of my last update, here are the different levels of AWS Support Plans:

  1. Basic (Free) Support:
    • Features:
      • Access to AWS documentation, forums, and basic online support resources.
      • General guidance and best practices.
      • Limited to account and billing support.
  2. Developer Support:
    • Features:
      • 24/7 access to customer service via email.
      • Technical support for system impairments or outages.
      • Guidance on AWS best practices and architectural advice.
    • Use Cases:
      • For developers and businesses running non-production workloads.
  3. Business Support:
    • Features (In addition to Developer Support):
      • 24/7 access to customer service via chat, email, and phone.
      • Assistance with operational issues, service health, and general guidance.
      • AWS Trusted Advisor for best practices.
      • Response time objectives (RTOs) for critical issues.
    • Use Cases:
      • For production workloads that require faster response times and more comprehensive support.
  4. Enterprise Support:
    • Features (In addition to Business Support):
      • Personalized support from a Technical Account Manager (TAM).
      • Infrastructure event management and planning.
      • Access to the Infrastructure Event Management (IEM) service.
      • AWS Support API for automated case management.
      • Business and operational reviews.
    • Use Cases:
      • For mission-critical production workloads with demanding requirements.
  5. AWS Support (Enterprise):
    • Features (In addition to Enterprise Support):
      • 15-minute response time for business-critical issues.
      • Concierge support for immediate assistance.
      • Access to AWS Cloud Support Engineers for in-depth technical expertise.
    • Use Cases:
      • For organizations with the most critical and complex workloads, requiring the highest level of support.