Sign in Subscribe

What options are available for accessing AWS support?

Last updated on 

Accessing AWS (Amazon Web Services) support involves several options, and AWS provides a variety of support plans to cater to different customer needs. Here are the primary options for accessing AWS support:

  1. Basic (Free) Support:
    • Availability: Available to all AWS customers at no additional cost.
    • Features:
      • General guidance and best practices.
      • Access to AWS documentation, forums, and other self-help resources.
      • Billing and account support.
  2. Developer Support:
    • Availability: Available for a monthly fee.
    • Features:
      • All features of Basic Support.
      • Email access to AWS Cloud Support Engineers during local business hours.
      • Guidance on best practices and architectural recommendations.
  3. Business Support:
    • Availability: Available for a monthly fee.
    • Features:
      • All features of Developer Support.
      • 24/7 access to Cloud Support Engineers through email, chat, or phone.
      • Assistance with third-party software on AWS.
      • Case severity and response time targets.
  4. Enterprise Support:
    • Availability: Available for a monthly fee.
    • Features:
      • All features of Business Support.
      • Access to a Technical Account Manager (TAM) for proactive guidance.
      • Infrastructure event management and support.
      • Architecture and performance reviews.
      • Priority access to new features and services.
  5. AWS Support API:
    • Availability: Available for Business and Enterprise Support customers.
    • Features:
      • Programmatic access to AWS Support Center functionality.
      • Automation of case management and support processes.
  6. AWS Trusted Advisor:
    • Availability: Available for Business and Enterprise Support customers.
    • Features:
      • Proactive guidance for best practices based on your AWS usage.
      • Recommendations to optimize security, cost, performance, and fault tolerance.
  7. AWS Personal Health Dashboard:
    • Availability: Available for all AWS customers.
    • Features:
      • Personalized view of the health of AWS services.
      • Alerts and notifications about events that may impact your environment.
  8. Support Plans for AWS Marketplace:
    • Availability: Available for customers who purchase AWS software and services through the AWS Marketplace.
    • Features:
      • Support specific to the software or service purchased.